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Questions about MyMathLab (MML):

MyMathLab Related Q&A

How do I sign-up for FREE temporary access to MyMathLab?

Pearson Publishing allows you to sign up for FREE temporary (a couple of weeks) access to MyMathLab. This is a great option if you cannot pay for MyMathLab on the first day of class or if you might drop the class early in the term (since there may not be a refund for MyMathLab once the code is open). The course is set to allow conversion from free to paid access within the first 3 weeks of class only, so be sure to purchase MML access and register your code before that date.

Directions for free temporary access: Visit How to Register in MyMathLab and click "OK, REGISTER NOW" where they will walk you through the registration. During that process you will get a screen that looks like the one pictured below. At that point just click "Get temporary access".

How do I purchase and register MyMathLab or enroll in a new MML course?

To register with MyMathLab you will need two codes:
(1) the MyMathLab Course ID Code in your Class Syllabus linked here:
[ MATH 092+096 | MATH 090+095 | MATH 103+111 | MATH 151-152-153
(2) a MyMathLab Access Code that you purchase (see below for FREE temp access* and purchasing options)

If you are new to MML and you have both of these codes: GO GET REGISTERED IN MML NOW.

When registering in MML you must use the SAME NAME that you use for Clark College class registration!

If you already have MML access code from a previous course with the same textbook: You do not need to purchase another MML access code! Changing the course ID code is free! See directions at Pearson's FAQ "Enroll in the next course in a sequence or retake a course".

If you already have MML access code from a previous course with a different textbook: Unfortunately you will need to purchase a new access code for the new textbook. See buying options below. Then just add the new course to your existing MML account.

If you do not already have valid MML access: You will need to purchase a student access code. See buying options below.

How to purchase MML access code: There are several buying options (different costs too).
NOTE: Once you open the package or register the code you may not be able to get a refund.
Don't open the access kit / register the code until you are sure that you want to take this class.

  1. Purchase access code online using a credit card or PayPal per How to Register in MyMathLab.
  2. Purchase access code from the Clark College Bookstore.
  3. Purchase access code from another online source. Make sure it is an unopened kit / unused code!
  4. Purchase a new hard copy text which comes bundled with an access card. See class syllabus for title, author, edition, and ISBN.

* Register in MML with FREE temporary access: See FREE temporary access to MyMathLab.

Where can I find the MyMathLab course ID code?

The MML course ID code is in red bold font in your Class Syllabus: [ 092+096 | 090+095 | 103+111 | 151-152-153 ] To register in MML you will need this course ID code and a MML student access code. See How do I purchase and register MyMathLab?.

What is MyMathLab's browser check and when should I run it?

The first time you enter your math class in MML you should run the "browser check" linked there to be sure that you are using a compatible browser/version and that it has all the required plug-ins. You can find the Browser Check in your MML math class >> Course Home >> my "Welcome to MyMathLab" message.

Can I access MyMathLab on any computer?

Once you have registered with MML and enrolled in my MML course, you can access your MML account and all it's features from any computer as long as it has the required plug-ins and allows cookies and pop-ups. The MML "browser check" can be used to verify installations.

Public computers (e.g. at a library) may block cookies and pop-ups, so you might not be able to access all features of MML on a public computer.

The computer labs on Clark's main campus should have everything set so that you can access your MML account. (Disclaimer: Things change from term to term so if you are planning to use a campus computer to take MML test be sure to test out those labs well before any test deadline!)

Can I get a refund for my MyMathLab course access code if I drop the class?

It depends on where and when you purchased the code. If you purchased from a retail outlet (including the Clark College Bookstore) and opened the code then probably not, but check with them. If you purchased online directly from Pearson see Pearson's FAQ "How can I obtain a refund".

When does my MyMathLab subscription expire?

See Pearson's FAQ "How long does my subscription to MML last?".

How can I access MyMathLab after the class ends?

At the end of the term (or if you withdraw) your instructor will likely terminate your access to that specific MML course.

If you would like continued access to the e-textbook, lecture videos, and tutorial exercises in MML after the class ends simply change your course ID code to the applicable generic code listed below. See directions at Pearson's FAQ "Enroll in the next course in a sequence or retake a course". Changing your code is FREE as long as it is the same textbook/edition as the one you had previously registered for class.

(*) Note: These are not "real" course codes. These codes are ONLY for continued access AFTER your "real" class ends. Instructors do NOT monitor these courses, they are just "generic" courses created by Pearson Publishing for independent study. (Looking for the actual MML Course ID Code for your class? It is listed in your Class Syllabus and posted in your online classroom.)

Math 090-095 Blitzer's Algebra (5ed) keely64392 (*)
Math 103 Lial's Trigonometry (11ed) keely89173 (*)
Math 111 Blitzer's College Algebra (7ed) keely72433 (*)
Math 151-152-153 Brigg's Calculus ET (3ed) keely82704 (*)

What are the domains to which I must "allow" cookies, pop-ups, and firewall exceptions for MyMathLab to work properly? -OR- I'm getting an error message in MyMathLab. Help!

To access all the necessary features of your MyMathLab course you MUST ALLOW COOKIES and NOT BLOCK POP-UPS (and perhaps permit as exceptions in your firewall) the following domains (per Pearson):

-- ecollege.com
-- mathxl.com
-- mypearson.com
-- pearson.com
-- pearsoned.com
-- pearsoncmg.com

And maybe these too:

-- mymathlab.com
-- pearsonhighered.com

Allowing cookies to these domains usually fixes a "you don't have a subscription to this site" error.

In some (particularly older) browsers you may need to enable JavaScript. See How to Enable JavaScript.

Pearson recommends that you run the MyMathLab Browser Check, but it is up to you what settings you change or software you install on your computer. You can find the Browser Check in MyMathLab >> your MML math class >> Course Home >> Pearson's "Welcome to MyLab Math" message.

If none of that works, clear the cache in your browser or try a different browser. Firefox or Chrome works well, Safari or Edge is OK, MSIE is not recommended.

How do I contact MyMathLab technical / customer support?

Pearson 24/7 Tech Support: 247pearsoned.custhelp.com The "live chat" techs are usually pretty helpful.

MyMathLab Student Help (FAQs): Pearson MyLab Student Support

Is MyMathLab ADA compliant? What accessibility features does MyMathLab provide?

MathLab is ADA accessible, JAWs screen reader compatible, and the included videos are closed captioned. Here are the specifics:

If you use a screen reader and the e-textbook in MML is not cooperating, please contact the professor as there may be an HTML version available.

Where can I check MyMathLab system status to see if it is down right now?

See Pearson MyMathLab System Status. The one of particular interest is the status of "MathXL".

What is the MyMathLab alternate login page and when should I use it?

If you are temporarily unable to login via the usual login site or if MML is acting strangely (e.g., you can access the online text but not the exercises) then try logging in via the ALTERNATE LOGIN PAGE at mathxl.com/login_mml.htm. The class will look different, but hopefully you can access everything until the temporary glitch passes. See How do I access the quiz and OL textbook when using the MML alternate login page?.

This should get you through any temporary MML access/availability problem. Of course if your login problems persist you should contact MML tech support for assistance. See How do I contact MyMathLab technical support?.

How do I access the quiz and e-textbook when using the MyMathLab alternate login page?

Your MyMathLab class looks different when you access it via the alternate login page, but you can still access all aspects of the course. You can take a test via the "Homework and Tests" menu item. You can review an old test via "Results". You can practice TTEs via "Study Plan".

Accessing the e-textbook is really odd but this roundabout should work:
study plan >> all chapters (top nav bar) >> click a chapter >> click a section >> click any problem >> question help (top right drop down menu) >> textbook

To have the e-textbook open during a quiz is complicated but possible. Once in your MML class via the alternate login, right click "Homework and Tests" and open it in a new tab. You can close any tabs except "Homework and Tests" and "Study Plan" but keep those two open. In the "Study Plan" click through to the textbook as shown in previous paragraph. Now you will have a separate window containing the textbook. Open the quiz in your "Homework and Tests" tab but do not close the "Study Plan" tab (else the textbook window will close).

The video segments won't play in MyMathLab.

Be sure that you have successfully run the MML "Browser Check". This wizard should verify and install if necessary any media plug-ins you need to view the videos. Sometimes you have to rerun the browser check if you make a change to your computer (including browser version updates) or MML does an upgrade on their end.

Sometimes installing the latest version of e-text's required media player (quicktime, real player, etc.) directly (rather than via the browser check) helps. See What software or plug-ins do I need to access the course materials? for links to the common software.

If that still doesn't do the trick the next most likely problem is a pop-up blocker or firewall. Turn-off your pop-up blocker or at least make an exception for MML. See What are the domains to which I must allow cookies, pop-ups, and firewall exceptions for MML to work properly?. Possibly helpful too is Pearson's answer to "QuickTime videos won't play".

You may find using a different browser works or not trying to watch the videos during peak internet times. If worse comes to worst, MML's live chat tech support are generally pretty helpful. See How do I contact MyMathLab technical support?. Good luck!

Note: Some people find the MML lecture videos really useful, others don't. It is not imperative that you watch them. They are just one avenue of delivering the content. Depending on your learning style, you may love them or leave them. There are other sources of math tutorial videos available to that you might prefer.

How do I view the announcements in MyMathLab?

Announcements posted in MyMathLab by the instructor are at the top of your course page in MML but you have to open them to view them by clicking the word "Announcements".

What should I do in MyMathLab?

The class calendar in your CMS will state which sections in the textbook we are covering during that unit. To study those sections login to MyMathLab and click on your math course to enter your class. There you will read the assigned section in the interactive e-textbook, watch video lectures, and work practice problems in your study plan. Before taking a scheduled quiz over those sections you may want to try a sample test just for practice. The following three FAQs describe the e-textbook, study plan, and sample tests. Enjoy!

How do I access the e-textbook in MyMathLab? What is the best way to study the e-textbook?

Your class page in MyMathLab will look something like the screenshot below (depending on the publisher's "design" for your course). The e-textbook will probably be listed in the left side menu as "Chapter Contents", "Online Textbook", or "e-Textbook". Click it, choose your chapter, choose your section.

Read the scheduled section in the multimedia e-text and watch any video lecture / video presentation.

The e-text is interactive, so as you do you may come across links to videos, animations, and You Try It self-checks. Check them out!

After reading the text work some practice problems in your study plan. See next FAQ for info.

Can you tell me more about the MyMathLab sample tests / chapter review quizzes?

Some publishers provide generic "sample tests" and/or "chapter review quizzes" in their MML content and if they do I make them available as optional no-credit practice tests. Each test covers an entire chapter in the e-textbook (e.g. sample test 5 covers chapter 5).

Although the questions on these sample tests may give some indication of the questions on the "real quiz" over that material, the questions the publisher includes may not be exactly the same ones that I choose to include on the real quiz. Also because the sample tests cover the entire chapter in the e-text they may cover topics that we haven't covered yet. They do serve as a good cumulative review of the entire chapter though perhaps in preparation for the final exam.

What is the "Study Plan" in MyMathLab and how can it help me?

MyMathLab is an algorithmic learning system meaning that it keeps track of what you have learned and what you still need to learn. The "Study Plan" is your individualized list of topics you need to practice (marked with a thumbtack or pencil icon) and topics you have learned (marked with a graduation cap or checkmark).

In your MyMathLab class access the study plan directly from the left side menu or from within the e-textbook.

Select the section you are wanting to study and work problems that your study plan indicates you need to practice. MML study plan tailors itself to you as it learns what you know and on what you need to work. Be sure you have clicked "Show What I Need to Study".

Use the features provided (e.g. Quiz Me) to prove mastery. Doing so will help you to focus on those topics you need to study most before taking a test. Note that test questions come from the same pool of problems contained in the study plan so the more you practice the more familiar you will be with the problems that could show up on the test! The study plan also helps you get used to the way MML asks questions and the formatting expected.

If MML is not showing you the sections you want to study, click "View all chapters".

What is the best way to use MyMathLab to study successfully?

This advice is shared with you (with her permission) from a student well versed in using MML to its advantage with her permission. I have altered the wording slightly to address all level courses.

MML can be very confusing at first, but it gets easier, I promise! I've used it for 4 different math classes, so hopefully I can help.

I think the best place to start is usually with the e-textbook (go to Chapter Contents, and then select the section you're learning, multimedia e-text). I print out the pages and highlight them and take notes around the text. Try to get familiar with the terminology and look at how the solved problems were done. After that, watch the videos (also found in the Chapter Contents) and watch how the teacher solves the problems. Sometimes I pause the videos and see if I can do the problems, then resume it to make sure that I've done everything correctly. After all of that, I go to the practice sections and take the small practice quizzes at the "Quiz Me" link. They're generally only 5 questions. This way, you know what you've clearly learned and which sections you need to practice more. If you get stuck on a step, you may want to try clicking the "View An Example". This will show you how a similar problem was solved. If you're still struggling after reading through a similar example, try "Help Me Solve This". The "Help Me Solve This" button will walk you through every step of the problem you're working on. After that - just keep practicing until you feel comfortable with the concepts.

Another thing that I've found helpful is try to leave some time to take the quiz twice. Only our highest grade counts out of both attempts. I like to refresh myself on the concepts, take the first quiz, figure out what I got wrong, and work on that concept so that I have time to improve on my weaknesses. Then, after I feel more confident, I'll take the quiz again.

Also, don't be afraid to learn from other resources! MyMathLab isn't the easiest way to learn for everyone. Sometimes there are certain sections of the book that just don't "click" for me. If this happens, there are tons of YouTube videos, books, and various math websites. The user "PatrickJMT" on YouTube is a great resource, just click the link to his site and scroll down to the section pertaining to your course. Libraries may also have some helpful books even audio versions.

General tips: Don't procrastinate, don't be afraid to ask questions, and go to tutoring if you need it! Clark has a massive tutoring center that's open for most of every weekday and even on Saturdays (except Summer).

I hope this helps! ~Stefanie

How do I access the quizzes in MyMathLab?

Login to MyMathLab and then click on your math course to enter your class page. The link to the quizzes will be listed in the left side menu. Click it to see a list of the any open quizzes. The "real" quizzes (those worth points) are only available for a couple of days and show up listed above the "sample tests and quizzes" (per last FAQ).

Can I have MyMathLab's quiz and e-text open at the same time?

Yes, but only if you open the e-textbook in a new tab or in a new window (right click on "chapter contents" and choose "new tab" or "new window"). Do not replace the quiz tab/window with the textbook (or any other page) because you will get locked out of the quiz! (What should I do if I get locked out from a MyMathLab test?) I recommend that you open the textbook before opening the quiz - so you have the textbook open in one tab/window and then open the quiz in a second tab/window so that you can reference the textbook while taking the quiz.

How do I navigate the quiz? Can I go back to previous questions?

Use the quiz navigation buttons to choose which question you want to work on, return to previous questions to review or complete them, etc. But do NOT use your browser's back button or you will get locked out of the quiz! (What should I do if I get locked out from a MyMathLab test?) It is a good idea to do the "easy" questions first to build up points then return to any questions that may give you trouble.

How do I know how many points each test question is worth?

When you are taking a test the point value of each question is shown:

When you review a test after its due date/time the points you earned on the question are shown:

What should I do if I get locked out from a MyMathLab test?

DIRECTIONS: If you do get locked out of a MML test you MUST ...

  1. Immediately email me at skeely@clark.edu from your Clark Student Email (ONLY! Not a "home" account).
    Use subject line that includes your course number AND "Locked Out" (e.g. "MATH 100 - Locked Out").

  2. Watch your email closely for my reply. I check email frequently while tests are accessible.

  3. After your test is unlocked complete it a.s.a.p. (within the following few hours).
    No matter what time you get locked out you must submit it by the due date/time.

    Any quiz that has been open for 12 hours or any exam that has been open for 8 hours is subject to be submitted automatically and graded "as is".
  1. I reserve the right to refuse your unlock request at my discretion.

  2. Although I check email frequently there is a turn around time. If you get locked out of a test that you are taking in the middle of the night, it may be morning before I unlock your test (although I often check email throughout the night especially during the final exam). If you get locked out of a test you are taking shortly before the deadline, I may not be able to unlock it in time for you to complete it.
  1. For the quizzes, note that there is a safety net built in to the syllabus in that your lowest two quiz scores get eliminated so if you miss one (or two) then it will have no negative effect on your overall course letter grade.

  2. A link to this information is conveniently available in MyMathLab > Course Home > Announcements and looks like this:

How can I avoid getting locked out from a MyMathLab test?

Always try to take the test from a reliable internet connection to minimize the possibility of a technical problem. When taking an online test don't navigate away from the test, don't close the test window/tab, and don't use the browser’s back button! Doing so will likely cause the test to lock up.

Also make sure that you have all the cookies and pop-ups allowed per What cookies, pop-ups, and firewall exceptions do I need for MyMathLab to work properly?. If you keep having trouble you might want to take the test on a different browser. Firefox seems to have the least problems with MyMathLab, but some people swear by Chrome. Sometimes though it could simply be MyMathLab getting over-burdened in peak times and there is nothing you can do but to follow the directions in the FAQ above to request to get unlocked.

Any advice for how to study between the two attempts at the quiz?

Although you cannot review the first attempt at the quiz before taking the second attempt (best practices for college courses), MyMathLab does adjust your Study Plan based on your first attempt. So in between the two attempts it maybe helpful to go to your MyMathLab Study Plan, choose "need to study", and practice those objectives that are marked with a thumb tack. Those objectives marked with a graduation cap you definitely have mastered, even on the first attempt at the quiz, so work on turning all the section's thumb tacks to graduation caps before taking the second attempt at the quiz.

After the quiz due date/time, how do I review the quiz and see the correct answers?

You can review the quiz anytime AFTER the quiz due date/time (not before). It is a wise investment of your time to review your quiz each week and see what (if anything) you got wrong and learn from the mistake so as not to make it again..


Clicking "review" lets you review the quiz, see the correct answers, see the answers you typed (via cursor over), and use the "help me solve this" feature to figure out what went wrong.

NOTE: When reviewing the quiz the answers shown are the correct answers, not necessarily the answers you typed. If you got one wrong then move your cursor over that problem's answer and the answer you gave will pop up with "You answered ...". The pop-up may also have a link to "answer feedback" which explains the error.

I think MyMathLab mis-marked my quiz. How do I request a re-grade of an answer on my quiz?

Soon after the due date/time, review the quiz and correct answers in MML. If you find an answer marked wrong where the intent of your answer is clearly correct and you merely mis-formatted it in a way that MML did not recognize, then request a re-grade of that answer per steps 1-3 below. I would be glad to look at it for you and determine if credit should be awarded at my discretion.

To be considered for a re-grade your request MUST follow the rules below and be submitted within one week of the quiz's due date (within 24 hours for Quiz 10):

  1. Email me at skeely@clark.edu from your Clark Student Email (ONLY!).

  2. Use subject line that includes your course number AND "Re-grade Request" (e.g. "MATH 100 - Re-grade Request Quiz 2").

  3. In the body of the message include the quiz number, attempt number (if needed), question number, and the reason you believe you deserve the credit. Note: I will only look at ONE attempt at the quiz, not both.

Within 48 hours I will respond with a quick "got it" email. I hold these regrade requests until the end of the week in case any more come in, then grade them all at once for consistency sake. Thus I will email you feedback on the weekend (1 week after the original quiz deadline).

Can I get partial credit for my answers in MyMathLab tests?

On multi-part test questions, MML will grade each part separately and automatically award partial credit for any correct parts of the problem. Other than that, partial credit is not available unless you merely mis-formatted a correct answer (see previous FAQ above).

Can I "make-up" a quiz?

No, you can't "make-up" a quiz. However there is a safety net built-in to the syllabus in that your lowest two quiz scores get eliminated so if you miss one (or two) then it will have no negative effect on your overall course letter grade. To avoid missing a quiz, it may help to take one attempt early in the 60-hour window that the quiz is open.

Why can't I see which questions I got wrong on the quiz in between the first and second attempts?

Hmmm, several reasons I suppose. The mathematics department recommends against reviewing the quiz in between the two tries in part to protect the quiz and in part to make the online classes and the on-campus classes have similar rigor. Quizzes in the on-campus math classes generally don't have multiple tries, don't have open notes, etc. Elearning department recommends using the most recent of the two scores, but I use the "best" of the two scores instead which is a nice benefit to you. So there are already some opportunities for success in the online quizzes that the on-campus classes don't get. We try to make it as fair as possible. We could disallow online classes to have multiple attempts at all, so that then we could set the quiz to be reviewable immediately. But most online students appreciate the second attempt being available especially with all the things that can go wrong while taking an online quiz (tech problems, phone rings, baby wakes, etc) and this present system works fairly successfully. Also see Any advice for how to study between the two attempts at the quiz?

Why isn't the time available for the quiz longer?

There are several possible questions here:

  1. Why is the window of opportunity for the quiz restricted to 60 hours?
    Answer: The College recommends quizzes be open a max of 24 hours primarily to reduce the chance for cheating and keep the test fair for all.
    I've expanded this to 60 hours in order to give students more opportunities to take it twice at convenient times.

  2. Why is the length of the time for the quiz restricted to a certain number of minutes?
    Answer: To correlate with on-campus mathematics class testing time limits for consistency across sections. Based on years of data, the number of minutes given to complete the quiz is adequate. In fact, most students complete the quiz in 1/2-2/3 of the time allotted.

  3. Why is the quiz due at 9:00 pm and not later?
    Answer: Having a pre-midnight deadline allows me to be actively online to immediately assist students who inadvertently get "locked out" of a quiz they are taking during the last hours of availability and still have some sanity of work hours myself. Without my being available would leave locked-out students with no avenue for completing the test which would submit "as is" at the due time. If taking the quiz after 9 pm works better for your schedule, take it on Thursday or Friday night. Lastly, the college recommends weekly tests be due by 11:59 Friday night, so the Saturday evening deadline in this class actually affords some extra study time.

  4. Why is the quiz due on Saturday not Sunday?
    Answer: Primarily because it avoids an even worse crunch in the last week of class when the College requires all pre-final work be completed on the Friday official last day of class. Also to provide students who work during the weekdays Sunday off with family or as a day to get a head start on the new material.

These timings and deadlines are not arbitrary. I've put a lot of thought into them and made adjustments over decades of teaching online to find a healthy balance for all.

What is the best way to practice for the quiz? How can I improve my quiz performance?

BEFORE THE QUIZ: The best way to practice for the quizzes is to work lots of the practice problems in your MML study plan. The quiz questions come from the same pool of problems contained in the study plan so the more you practice the more familiar you will be with the problems that could show up on the quiz! The study plan also helps you get used to the way MML asks questions and the formatting expected. See advice from a student at What is the best way to use MyMathLab to study successfully?

DURING THE QUIZ: Take the quiz when you are feeling rested and have 45-minutes of uninterrupted time in a quiet space with strong internet. I have some additional personal suggestions in the last paragraph of FAQ - test anxiety. Beyond that, if the "timer" in MyMathLab is stressing you out, some people find covering it with a sticky note to be helpful. Note too that you can jump around in the quiz, you don't have to do the problems in the order presented (FAQ - quiz navigation), so build confidence (and points) by doing any "easy" ones first.

IN-BETWEEN THE TWO QUIZ ATTEMPTS: See advice in Any advice for how to study between the two attempts at the quiz?

AFTER THE QUIZ: After the due date/time be sure to review your quiz (see How do I review the quiz and see the correct answers?) so you can determine if your mistakes are conceptual or formatting errors. There is lots to learn by going back over those and using them to study further including when prepping for the final exam. After the quiz due date/time you can discuss the quiz and any questions that are bugging you in the "Quiz # thread" on the discussion board or discuss them with a Math Tutor (on-campus or online).

ADDITIONAL SUGGESTION: Remember that each quiz is open for 57 hours (60 in summer term), that's around 2 1/2 days. Consider taking the quiz for the first attempt early in that window (e.g. Thursday afternoon). You immediately get your score which might not be great but maybe you'll ace it and be done with it. At least you will have a "feel" for the quiz and then you can study more (e.g. on Friday) and take the second attempt on the due date (e.g. on Saturday before the due time). Not only does your BEST score count (rather than your "most recent") from those two attempts, but also your lowest 2 of 10 quiz scores get eliminated in the long run (thus having no negative effect on your overall course letter grade) -- a couple of nice safety nets to cover a bad day!